Robert   
Serving your local area since 1936
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Testimonials

Sanders Waste Systems takes Customer Service very seriously.  Our goal is to set the standard for what you would want in a service company.  While garbage isn't as "glamorous" as other services you may depend on, we feel that it's the second most important thing in the world - second only to your satisfaction.  We want to hear from you, good or bad; we at Sanders Waste Systems feel there will always be room to improve.  We sincerely thank YOU for your business!


Kristine Groppel & Matt Costello-

Dear Sanders, I just wanted to take the time and tell you that we have had a wonderful experience with our trash guy.  There are times that we have forgotten to put our trash out the night before and he takes the time to come up to get it if we do forget.
Last night it was really windy and we didn’t want the trash to blow over, so we set the alarm hoping to make it out before he came, well, he came up and got our trash again.
I just feel that he needs to know how much we do appreciate him. 
Thank you for everything!


Ron Dillow-

A couple of weeks ago, after a storm, a large tree fell over our driveway.  My son saw on of your employees climb over the tree and walk all the way down our driveway to pick up our trash. Please thank him for us! 


Sara & David Clare-

Hello! I would like to brag about our "trash guy" and give him a HUGE THANK YOU & job well done!! We live at 195 Burlington Street in Brighton. Our basement has flooded twice in the last week and a lot of stuff was ruined! We had a LOT of trash today!! We put everything in our driveway to dry out and throw away. We never expected him to take it all today but he did! We are so very appreciative!! He didn't have to do it but he did. I would've ran out there and thanked him myself if I had been home. We don't know his name but please tell him he did a great job! 


Joyce Banovz-

Merry Christmas and Happy New Year to all of you!  Please thank my drivers and give them a Holiday wish for me.  

I love your new trucks!


DeDuan DeFrancesco-

I have been a customer of yours for about 31/2 years and have always had great service.  In May, I moved to a different address still in your service area.  I just want to say that my new trashman is terrific!  He's very courteous, and does an awesome job.  Men like him help keep your company's good name.

Keep up the good work!


Jenna Johannpeter-

I don't know where you find your employees, but they are all amazing!

they are hard working, courteous, and professional!  Thank you for  the excellent service!


Paul & Marcella Lehr-

Thank you for always picking up our trash, and for our very courteous driver


Charlene Loisel-

I would like to tell Mr. Sanders how nice his drivers are to help me.  They always return my can to my deck after emtying it. It is a tremendous help to me, I am over 80 and have a bum knee, so taking the can up and down the road takes some effort.  The drivers are always so pleasant, and I do appreciate them. I live in Golden Eagle, IL and our pick up is on Tuesday so you will hopefully know who I am praising.


Robin Hentz -

I would just like to thank you for exceptional service. All other companies could learn from you. The recycling guy (Nathan) goes out of his way to put my empty containers on the porch and once stopped his truck, got out, and ran back to get my recycling when I came running out the door with it. Although I have only seen him a few times, he is very friendly and accommodating. Barnell is efficient, professional and courteous and goes out of his way as well, to get my trash. He is always happy and seems to enjoy what he is doing (which can't be easy to have that demeanor all of the time) going above and beyond and the accommodating attitude is the differ4ence between great customer service and outstanding customer service. KEEP UP THE GOOD WORK!


Annonomous -

Flo, Thank you for your kindness and good business practices!


 

Tom & Toni Brummett- 

 

Tom and I would like to thank you for your recent excellent cutomer service. There was a mix up on a dumpster last week, and Sherlene handled it

beautifully! 


Sanders Waste Systems sent a survey card with the monthly service bill in Aug/Sept and below are some of the responses we received:

 

Miranda Meyer - Edwardsville

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good A+

Comment: I am a current customer of Robert Sanders Waste, and I received my customer satisfaction card a few months ago, but since I pay online I have not had a chance to send it back in. I have held it, already filled out, for several weeks and now I can't find it. So, I wanted to take a few minutes to reply via your messaging system. First off, I want to brag on my driver (Barny). He is very courteous and seems like such a hard worker. He is always thorough and ensures he gets all of our cans regardless if we put out 1 or 3. I see him sometimes out the window (on the rare occasion I am home during the day), and he just has a positive demeanor about him, like he is actually enjoying himself. The service overall is outstanding, mainly because of our outstanding driver. Two items that would make it exceptional: (1) if I could get another large trash can with the wheels and lid (it is not critical, but would be nice if that is allowed). No hard feelings if it is not allowed though. (2) Coming from a customer that moved from "in town" Edwardsville to "out of town" Edwardsville. We pay quite a bit more for trash service than when we lived in town. I am not saying that your prices are unreasonable or even high compared to the market of independent owned services, it is just a bit higher that what I was used to. 


Terry Seymore -  Godfrey

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: We have been with Sanders forever, wouldn’t think of any other.  Always excellent service and care.  I’ve known Bobby since he was very young.  Good job on a very successful business


Amanda Morris - Edwardsville

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Just want to say thanks!  You are very reliable, don’t damage the trash cans and don’t leave spills, messes or litter.


Betty June Henkhaus - Godfrey

Service Quality:                               

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: 41 Yr Customer!


Paulette Kry

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: The men who do our route are very helpful and so friendly.  You should be pleased to employ such nice people.


Cindy Garvey

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Always on time. Polite and have answered questions when we call them.  A great family to do business with.  Thank you


Lois Rowling - Grafton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: We forgot to put our trash can out a couple of weeks ago.  We think the guy who picks up our trash went over to our garage and got it any way.  We appreciate that very much – tell him thanks and good job! 


Terry Jones - Bethalto

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our driver for recycle pick up is an exceptional person.  He goes over and above what is expected.  A few months ago I was sick in bed and forgot to set out my recycle box.  However, the driver walked up our driveway and found the blue box beside our trash container and took care of us by doing that good deed.  I don’t know his name, he is young with brown hair.  Thank you!!


Charles Anderson - Edwardsville

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Sanders Drivers Are the Best.  We Love our Service. 


Mike Slotta - Bethalto

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our trash man is very polite and a very hard worker.  Best trash guy I’ve ever had.  Thanks


Cindy Fredericks - Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  +++

Comment: Our driver is awesome!  He goes above and beyond to provide the best customer service!  Thanks


James Shaw - Highland

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: You have great drivers!  We appreciate you very much!


Joyce Banoyz - Staunton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: I am very satisfied with the service.  Your drivers drive sensibly (some other companies drive like idiots.)  Your trucks are clean and seem to be well maintained.  You should be proud.  They are also friendly.  Thanks for the great service.


Michelle Mock – Bethalto

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: The men that pick up our trash and recycling are great.  Arrive about the same time every Friday and never leave any trash on the ground that might have blown out.  If I’m outside they always smile, wave and say hello.


Mikayla Schuman - Worden

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our trash guys have always done a great job.  They have even picked the trash up off the ground after neighborhood dogs tore it apart (which they don’t have to do!)  We are very happy with our service!


Doug Loyd - Staunton

 Service Quality:

 Poor 1 2 3 4 5 6 7 8 9 10 Good

 Comment: Lived here only 2 years, the best service I have ever had!


Danny Rhodes - Eagarville

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Your service is appreciated.  The best garbage company we ever had.  Thanks


Shauna Kapica - Elsah

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our collector is excellent.  He is friendly, timely and goes above and beyond!  He brings our emptied can back up to the house after emptying.  That is a fantastic added service.  I don’t know his name, but he collects in Elsah on Saturdays.  Thank You!

A few years ago we had a collector that continuously missed our pick up.  Our latest collector is always there and on time.


Rebecca Winiecke – Benld

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  EXCELLENT

Comment: Several times I have forgotten to put can on the street and they have got out and emptied it.  Thank you.  I will not be happy if Benld goes to city-wide trash pickup.  I will keep Sanders if it’s an option.


Stacy Cooper – Moro

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  11. Fantastic!

Comment: The workers are punctual and very friendly even when I pass them on the road.  Service is amazing regardless of the weather even on holidays.  Thank you.


Andrew Carnahan – Granite City

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Best service we have ever had!  Keep up the great work!!  Thank you.


A Hunter – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Your crews are always dependable, friendly, and fast.  Thanks for great service!


Rose Staggs – Roxana

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: The driver for our street is great and our grandson who is just 4 likes to see him – he always speaks and waves to him when he sees him out.


Cynthia Hanson – Elsah

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: I have been meaning to write you a thank you note for the exceptional service of your worker.  He’s kind, courteous, and brings my cans back to the garage from the sidewalk.  I like your new bins.  Thank you for making my day happier and more pleasant.


Joe Tricomi – Godfrey

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: An extra ThankYou to the driver that walked up to the house and took our trash out on a day that we forgot about it!  We really appreciated it!


Beth Kelley – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Jerry has been our person for many years.  He is very dependable.


Amanda Ritchie – Staunton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Flo is GREAT


Donna Nalezyty – Staunton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: My driver is very courteous and friendly even on the hot smelly days.  Kudos to him!


Paula Tyler – Bunker Hill

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Thank you to the guys who pick up my trash, sometimes I forget to take it to the curb, but they will come up by the house to get it anyway!  I appreciate them!  Hard working guys!  Very happy with service!


Kathryn Tebbe – Cottage Hills

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Excellent Service; also very helpful driver.  Thanks


John Harvey – Fosterburg

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good    12

Comment: All of your employees are very friendly and courteous that I have seen over the past 30 years that I have lived here.  Thank you.


Richard Flowers – Grafton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our Sanders driver is a very respectful driver.  He always smiles and says hi to his customers.


Jackie Meier – Troy

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  EXCELLENT

Comment: The driver that picks up our trash on Fridays is a very polite, hard working young man.  He always goes the extra mile and puts our trash cans on the other side of the fence.  The service he provides is top notch.  He should be recognized!


Imogenge Ogle – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  10 + EXCELLENT

Comment: You should have put excellent on the card – you’re super!


Albert Adler – New Douglas

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  EXCELLENT

Comment: Eric does an excellent job.  He also makes sure the empty can is back off the road so traffic doesn’t blow it over.  Very conscientious about his job.


Amy Jilg – Carrollton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: My pick up guys do a great job!  Thank you!


Vivian Monckton – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Recycle is early – 6:15; regular trash – before 9 (I am gone to work) carriers are pleasant.  Whenever I call, the women on the phone are pleasant – responsive.  Good service.


Jacqueline Wiseman – Godfrey

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Your drivers and crew are very nice and friendly.


Daniel Berry – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  We get the Best Service

Comment: Our Driver is the BEST.


Jeffrey Owen – Godfrey

Service Quality:

 Poor 1 2 3 4 5 6 7 8 9 10 Good ++

Comment: I believe my regular driver’s name is Brian.  He is so good to me.  I am disabled and can’t get my container to the curb.  If my neighbor forgets, Brian always comes to my garage and rolls it to the truck.  Without fail he always rolls my empty container back to where I can put it back in my garage.  He is the best!!  It is service above and beyond like this, that sets Sanders above all other like providers.


Jimmy  Bivens – Alton

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Bob, Your guys represent you/the company well.  Always polite, pick up if refuse happens to blow from recycle and they hustle – admirable traits.


Patrick Podstawa – Edwardsville

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good  EXCELLENT

Comment: We are very pleased with your service.  We are extremely pleased, specifically, with the person who collects our recycle.  We have had some occasions when we have forgotten to put out our recycle the night before and the driver had either “tooted” his horn or made a return trip to collect our recycle.  He is very customer focused and I really appreciate it.  He is always cheerful and very positive.  He is a good representative of Sanders Waste Systems and should be recognized for his extra efforts.


Terry Jones - Bethalto

Service Quality:

Poor 1 2 3 4 5 6 7 8 9 10 Good

Comment: Our driver for recycle pick up is an exceptional person.  He goes over and above what is expected.  A few months ago I was sick in bed and forgot to set out my recycle box.  However, the driver walked up our driveway and found the blue box beside our trash container and took care of us by doing that good deed.  I don’t know his name, he is young with brown hair.  Thank you!!!

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